Scheduled System Maintenance

Upcoming Maintenance: Temporary Downtime for SmartHub & Online Services


Butler Electric Cooperative will be performing scheduled system maintenance to ensure the reliability, security, and performance of our digital tools. During this maintenance window, online services may be unavailable.

MAINTENANCE START TIME: Tuesday, September 29, 2026, at 8 a.m. CST

ESTIMATED DURATION: 12 to 24 hours.

AFFECTED SERVICES

During this maintenance window, the following services will be temporarily unavailable.

  • SmartHub Portal & Mobile App: Online bill payment, usage tracking, and account management.
  • Website: Main website pages and online contact forms.


WHAT YOU NEED TO KNOW

  • Bill Payments: Autopay and recurring payments scheduled during the window will be processed normally once systems are restored. If your payment due date falls on this date, we encourage you to make your payment prior to the maintenance window.
  • Service Emergencies & Outage Reporting: System downtime will not affect utility or account service operations. To report an outage, please call us at (316) 321-9600 or (800) 464-0060.


We apologize for any inconvenience this temporary disruption may cause and appreciate your patience as we work to improve your service experience.


If you have any questions prior to the maintenance period, please reach out to our customer support team at customer_service@butler.coop or (316) 321-9600 during regular business hours: Monday - Friday, 8 a.m. - 5 p.m.